Senior Customer Service Representative - medical sector

Description

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren’t afraid to challenge and create, or bring diverse perspectives to our work.

Who we need

You are much more than a call centre representative: you are a trusted voice at key moments, often sensitive ones linked to medical contexts. In a bilingual environment (French and English), you support clients with clarity, empathy and accuracy.

In this role, your ability to understand medical contexts, ask the right questions, and analyse sometimes complex situations is essential to provide the right level of support, tailored to each case.

If you are a good listener with strong analytical skills, and you find meaning in helping others navigate complex situations, you will thrive within this team, where every interaction is an opportunity to make a real and positive impact.

For this...