Fig
Senior Collections Specialist at Fig
Job Description
Join Fig as a Senior Collections Specialist, where your expertise in debt recovery will enhance our borrower resolution strategies. This role, based in Toronto with a hybrid work model, demands strong problem-solving and negotiation skills.
In this senior-level role, you'll oversee recovery operations and work closely with external collection vendors, ensuring compliance and optimal performance. Candidates should have a proven track record in handling escalated accounts while actively supporting operational improvements and driving strategies that enhance customer outcomes.
Key Responsibilities:
• Manage escalated borrower cases with empathy and professionalism
• Oversee vendor performance and compliance in collections
• Handle disputes and recovery scenarios effectively
• Conduct quality assurance reviews for vendor performance
• Drive process improvements and operational excellence initiatives
Requirements:
• ...
In this senior-level role, you'll oversee recovery operations and work closely with external collection vendors, ensuring compliance and optimal performance. Candidates should have a proven track record in handling escalated accounts while actively supporting operational improvements and driving strategies that enhance customer outcomes.
Key Responsibilities:
• Manage escalated borrower cases with empathy and professionalism
• Oversee vendor performance and compliance in collections
• Handle disputes and recovery scenarios effectively
• Conduct quality assurance reviews for vendor performance
• Drive process improvements and operational excellence initiatives
Requirements:
• ...