Senior CCP Officer

Purpose

The Senior Data Control Officer, GI&CS — Electronic Payment Processing & Fulfillment is responsible for accurate and timely processing of electronic payments, maintenance of GI&CS procedures, and tracking detailed business volumes. Product support is provided to corporate and commercial users, sales officers, branches and CAUs, other financial institutions, and analysts.

What you will be doing

Processing files, recalls and traces for the applications within the units as documented in the online applications’ manuals, ISO Working Instructions and Canadian Payment Association Rules.

• Providing accurate information to customers, peers, CAUs, branches and management with minimal need for assistance.
• Analyzing and escalating issues beyond the scope of the Processing and Investigation unit’s mandate.
• Assisting with the training and coaching of peers.
• Resolving cases relative t...