Insight Global
Senior Business Systems Analyst GTA
Job Description
Join Insight Global as a Senior Business Systems Analyst, driving the transformation of contact centres within a leading financial services organization in the GTA. Utilize your expertise in Amazon Connect and legacy systems migration for impactful change.
In this senior role, you will lead the requirements gathering process and support the migration from legacy contact centre platforms, such as Genesys, to Amazon Connect. Collaborating with business, operations, and technology teams, you'll document critical requirements and ensure smooth end-to-end delivery in a banking environment.
Key Responsibilities:
• Lead requirements gathering for contact centre initiatives
• Support migration from legacy systems to Amazon Connect
• Document business, functional, and system requirements
• Partner with teams through delivery, testing, and go-live
• Facilitate stakeholder communications across business and IT
Requirements:
• 7+ years as a Senior Business Systems Analys...
In this senior role, you will lead the requirements gathering process and support the migration from legacy contact centre platforms, such as Genesys, to Amazon Connect. Collaborating with business, operations, and technology teams, you'll document critical requirements and ensure smooth end-to-end delivery in a banking environment.
Key Responsibilities:
• Lead requirements gathering for contact centre initiatives
• Support migration from legacy systems to Amazon Connect
• Document business, functional, and system requirements
• Partner with teams through delivery, testing, and go-live
• Facilitate stakeholder communications across business and IT
Requirements:
• 7+ years as a Senior Business Systems Analys...