Home / role / Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064
S.i. Systems

Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064

📍 Location
Ottawa, Ontario
⏰ Job Type
Contract
📅 Posted
March 16, 2026

Job Description

Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.

Background:

The department currently has approximately Softphones in use at facilities across the country but, the plan is that there will be 25, installed within the next 5 years.

Tasks:

  • Eliciting, analyzing, and documenting business requirements for the Softphone solution.
  • Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
  • Mapping current state workflows and identifying changes required for the Softphone rollout.
  • Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
  • Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
  • Facilitating workshops, stakeholder interviews, an...

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