Senior Associate Director, Nexus, Client Delivery

Job Description

• Managing a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
• Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner.
• Maintain a high level of client satisfaction and retention.
• Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines.
• Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals.
• Assist in the co‑ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
• Take accountability for the audit process, prepare financial statements or review such if prepa...