TELUS
Senior Application Support Analyst Opportunity
Job Description
As a Senior Application Support Team Analyst, you'll lead the resolution of technical and client service inquiries. Your expertise will bridge gaps between clients and internal teams, ensuring optimal service delivery.
In this senior role, you will draw on a minimum of three years' experience to respond to client needs through various communication channels. Your responsibilities will include troubleshooting technical issues, managing urgent tasks, and mentoring junior analysts. Understanding business requirements and implementing improvements is critical to your success.
Key Responsibilities:
• Resolve client inquiries via phone, email, or ticketing
• Build and execute test cases for software changes
• Troubleshoot problems by conducting thorough analyses
• Meet deadlines while prioritizing tasks effectively
• Coach junior staff and participate in special projects
Requirements:
• Minimum 3 years of relevant wor...
In this senior role, you will draw on a minimum of three years' experience to respond to client needs through various communication channels. Your responsibilities will include troubleshooting technical issues, managing urgent tasks, and mentoring junior analysts. Understanding business requirements and implementing improvements is critical to your success.
Key Responsibilities:
• Resolve client inquiries via phone, email, or ticketing
• Build and execute test cases for software changes
• Troubleshoot problems by conducting thorough analyses
• Meet deadlines while prioritizing tasks effectively
• Coach junior staff and participate in special projects
Requirements:
• Minimum 3 years of relevant wor...