Senior Analyst - It Product Support

OverviewWe are seeking a talented individual to join our Support Applications team Marsh.
This role will be based in Ciudad de México.
This is a hybrid role that has a requirement of working at least three days a week in the office.This position focuses on providing Level 2 support for .
NET-based web applications.
The team is responsible for database management, data patching, and investigating application issues to ensure smooth operations and timely incident resolution.ResponsibilitiesUnderstanding the applications, their processes, and stakeholder requirements.Providing Level 2 support for three .
NET web applications, focusing on database and application issues, including integration with third-party vendors.Investigating and analyzing errors reported through the ServiceNow ticketing platform to determine if escalation, configuration changes, or user guidance is needed, while assessing impact.Performing root cause analysis for all high-priority tickets and s...