Scribd, Inc.
Scribd Content Strategist Role
Job Description
Join Scribd, Inc. as a Content Strategist and enhance customer interactions through effective content strategy and management. This position focuses on optimizing help center content and applying strategic thinking.
In this role, you will be responsible for enhancing the self-service experience for customers using the Help Center. Your strategic insights and strong writing abilities will play a vital role in implementing a consistent brand voice and engaging content. Collaborating across teams is key to creating effective solutions for customer issues.
Key Responsibilities:
• Architect customer self-service journeys for ease of use
• Manage and implement content strategy for Help Center
• Regularly update Help Center with new product information
• Measure content performance using defined KPIs
• Ensure language consistency across various platforms
Requirements:
• Degree in Marketing or related field, or 3+ years...
In this role, you will be responsible for enhancing the self-service experience for customers using the Help Center. Your strategic insights and strong writing abilities will play a vital role in implementing a consistent brand voice and engaging content. Collaborating across teams is key to creating effective solutions for customer issues.
Key Responsibilities:
• Architect customer self-service journeys for ease of use
• Manage and implement content strategy for Help Center
• Regularly update Help Center with new product information
• Measure content performance using defined KPIs
• Ensure language consistency across various platforms
Requirements:
• Degree in Marketing or related field, or 3+ years...