Saskatchewan Work@Home Customer Service Representative

Job Description

As a Customer Relations Associate, you’ll work in a collaborative and engaging environment with one goal: making a positive impact on people’s day! You’ll field customer billing inquiries, identify each customer’s unique needs, address concerns, take payments, and use emotional intelligence to improve the overall customer experience.

Responsibilities

• Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and service upgrades or downgrades.
• Identify customer needs through active listening to answer questions, assist with troubleshooting, or make product recommendations based on the customer’s needs.
• Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution.
• Use multiple computer systems to research products, services, common problems, and solutions offere...