Samsara
Samsara Senior Manager of Support Tools
Job Description
Join Samsara as a Senior Manager of Support Tools and redefine support technology. Make a meaningful impact on customer operations within the global economy.
In this role, you will lead the vision and execution of core Support tools that enhance customer satisfaction and operational efficiency. With a focus on user-driven insights, you will address support challenges faced by various industries. You will drive continuous improvement through collaboration with multiple teams and steer the strategic direction of Samsara's sales technology initiatives.
Key Responsibilities:
• Own product strategy for support tooling integration
• Conduct user discovery and experience research
• Draft product requirement documents and design workflows
• Manage feature execution and usability testing
• Define and track metrics for tool adoption success
Requirements:
• 5-8 years in customer support tooling with SaaS impact
• Bachelor's degree in technical or business fields
•...
In this role, you will lead the vision and execution of core Support tools that enhance customer satisfaction and operational efficiency. With a focus on user-driven insights, you will address support challenges faced by various industries. You will drive continuous improvement through collaboration with multiple teams and steer the strategic direction of Samsara's sales technology initiatives.
Key Responsibilities:
• Own product strategy for support tooling integration
• Conduct user discovery and experience research
• Draft product requirement documents and design workflows
• Manage feature execution and usability testing
• Define and track metrics for tool adoption success
Requirements:
• 5-8 years in customer support tooling with SaaS impact
• Bachelor's degree in technical or business fields
•...