Salesforce Application Support Senior (Xico)

About the Role
In this opportunity as a
Salesforce Application Senior Engineer
, you:
Be a key contributor to the Service Management leadership team.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Responsible for developing, monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.
Lead complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Act as an escalation point for staff and internal customers....