SaaS Support Leader — Hybrid, Flexible Hours, Growth

A SaaS company in Colombia is looking for an experienced Support Manager to lead their support team and ensure exceptional service delivery. Responsibilities include stabilizing team objectives, innovating service strategies, and maintaining communication with engineering. The ideal candidate should have almost 5 years of experience in service leadership, knowledge of ITIL, and a strong customer service focus. Hybrid working model available with flexible hours and additional benefits.
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