Cyber-Infomax Solutions Inc.
RQ11179 – Application Support Specialist – Intermediate
Job Description
Ministry of Public and Business Service Delivery and Procurement Health Services Cluster 5700 Yonge St. Toronto Start Date: End Date: Requisition Closing Date: , 12:00 p.m.
MUST HAVES
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce-based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations
#J-18808-Ljbffr
MUST HAVES
Salesforce & SaaS Platform Knowledge
Experience supporting Salesforce-based applications
Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
Incident & Ticket Management
Demonstrated ability to:
Manage ticket queues and SLAs
Prioritize incidents based on impact/urgency
Escalate appropriately while ensuring closure quality
Maintains clear, searchable knowledge base entries
Customer Support & Service Orientation
Proven experience providing end-user support in a SaaS environment
Strong customer-first mindset
Ability to manage high-pressure situations and user expectations
#J-18808-Ljbffr
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