ROCKWOOL Technical Services Specialist Position (Milton)

Become a Technical Services Specialist at ROCKWOOL in Milton, ON, where your technical expertise will support diverse applications of ROCKWOOL products. This full time role requires effective customer engagement and issue resolution.

You will provide support to both internal teams and external clients, fostering a clear understanding of ROCKWOOL’s offerings. Your role will consist of managing customer complaints, tracking support records, and developing training initiatives. Essential skills include proficiency in technical communication, solid relationship‑building capabilities, and an ability to navigate complex inquiries.

Key Responsibilities

• Deliver technical application support across multiple channels
• Resolve and report customer issues effectively
• Maintain comprehensive documentation of all support activities
• Contribute to training and development strategies
• Monitor compe...