Representative Store Support - 22 - month contract

Requisition ID:

Career Group: Corporate Office Careers

Job Category: Store Support & Customer Care

Travel Requirements: 0 - 10%

Job Type: Contract

Locations: Mississauga, Stellarton, Nova Scotia; Ontario (Canada)

Position Overview

Internal Customer Coordinator – Store Support, reporting to the Supervisor, Store Support. The role handles feedback from stores and wholesale customers, ensuring satisfaction and maintaining a stores first commitment.

Responsibilities

• Support a culture of inclusion for stores, customers & teammates.
• Receive store inquiries via Salesforce Service Cloud and prioritize them based on established guidelines.
• Triage inquiries and collaborate with cross‑functional teams to resolve prompts.
• Meet or exceed key performance metrics.
• Categorize and rate inquiry types, updating them throughout re...