Representative, Gbs Member Operations, Trilingual

Overview:
**Recruiter**: Manuel Garcia
**Manager**: Karinna Hernandez, Manager I, Member Operations Transactional
**Level**: Staff IV
The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility.
Perform verification of the Earning Certification form, which requires direct contact with Members and their retail customers.
Must have excellent customer service skills and experience and be able to handle complex and sensitive cases.
This process supports and reinforces our current policies and procedures, strengthens and adds integrity to the Marketing Plan, and protects consumers, Members, and the Herbalife business by upholding the Gold Standards.
The department and workload are heavily audited on a regular basis by internal and external auditors.
All work must meet each country regulatory requirement.
**Detailed Res...