Renewals Operations Analyst Pleno

Location: Brasil (100% Remote or Hybrid for Serra Gaúcha Residents or Greater São Paulo area)

Employment Type: Permanent Full Time (CLT) - 42h/week

Hours: North American business hours across all time zones, including Daylight Saving Time (EST/EDT, CST/CDT, MST/MDT, PST/PDT). North American statutory holiday schedule will be followed.

Compensation Currency: Brazilian Real (BRL)

People with disabilities are welcome at Cyncly!

Role Overview

Reporting to the Manager, Renewals Specialist, NAM, this role focuses on maximizing subscription renewals for SMB customers across North America. It involves cross-functional collaboration and direct customer engagement.

Key Responsibilities

• Achieve and exceed monthly / annual renewal targets
• Engage customers pre- and post-renewal to secure retention
• Identify upsell/cross-sell opportunities for Sales
• Maintain accura...