Remote IT Support Specialist (L1) - Troubleshooting Pro

Link-Worldwide is seeking an individual for a Level 1 Remote Desktop Support role based in Mexico, Jalisco. The candidate will independently troubleshoot and resolve tickets, ensuring compliance with agreed SLAs and quality standards.

Key responsibilities include providing remote support via phone/email/chat, maintaining customer satisfaction, and updating worklogs. The role offers benefits such as personal time off, maternity and paternity benefits, and career advancement opportunities.