PSG Global Solutions
Remote Customer Support Technician
Job Description
Explore a remote position as a Customer Support Technician, focusing on first-level technical assistance for various products. Perfect for candidates who enjoy solving problems in a supportive environment.
This fully remote contract role welcomes applicants from across Canada, like Manitoba and Newfoundland and Labrador. In this role, you'll address customer issues, provide troubleshooting support, and document interactions accurately. Join a team that supports your growth with structured training and the chance for long-term opportunities.
Key Responsibilities:
• Deliver first-level technical support and customer service
• Troubleshoot technical issues confidently
• Offer solution-focused, empathetic customer assistance
• Document all customer interactions in systems
• Schedule and manage follow-up service calls
Requirements:
• Relevant experience in technical support or service roles
• Strong problem-solving abilities and attention to detail
• Profess...
This fully remote contract role welcomes applicants from across Canada, like Manitoba and Newfoundland and Labrador. In this role, you'll address customer issues, provide troubleshooting support, and document interactions accurately. Join a team that supports your growth with structured training and the chance for long-term opportunities.
Key Responsibilities:
• Deliver first-level technical support and customer service
• Troubleshoot technical issues confidently
• Offer solution-focused, empathetic customer assistance
• Document all customer interactions in systems
• Schedule and manage follow-up service calls
Requirements:
• Relevant experience in technical support or service roles
• Strong problem-solving abilities and attention to detail
• Profess...