Aptiv
Regional Customer Quality Manager
Job Description
**Your Role**:
- Achieve and maintain specific Customer Quality Scorecards in Green condition
- Expert in CSRs ( Customer Specific Requirement) and assure appropriate communications and actions inside Aptiv CS organization are taken to ensure compliance to all CSRs.
- Build or improve customer relationship in the Customer Quality organization
- Be the first level of escalation for the customer
- Manage all Customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up,)
- Provide oversight to the Customer Quality Specialists and present VOC and CSRs to CS Globally (for Global Customers headquartered in the region)
- Develop Customer relationships by maintaining presence at Customer locations
- Monitor and report specific Customer KPI trends, with analysis of deviations from Customer expectations and promotion of recovery plans (including VOC meetings together with Sales)
- Prepare and...
- Achieve and maintain specific Customer Quality Scorecards in Green condition
- Expert in CSRs ( Customer Specific Requirement) and assure appropriate communications and actions inside Aptiv CS organization are taken to ensure compliance to all CSRs.
- Build or improve customer relationship in the Customer Quality organization
- Be the first level of escalation for the customer
- Manage all Customer escalations throughout all management levels (organization, communication, presentation, action plan implementation and follow up,)
- Provide oversight to the Customer Quality Specialists and present VOC and CSRs to CS Globally (for Global Customers headquartered in the region)
- Develop Customer relationships by maintaining presence at Customer locations
- Monitor and report specific Customer KPI trends, with analysis of deviations from Customer expectations and promotion of recovery plans (including VOC meetings together with Sales)
- Prepare and...