Real-Time Workforce Optimization Analyst

A technology company in Mexico City is seeking a WF Real Time Analyst (RTA) to enhance customer support efficiencies.The role involves monitoring service levels, handling real-time staffing adjustments, and collaborating with teams.Candidates should possess workforce management experience and proficiency with tools like NICE and Verint.This position offers an opportunity to impact customer experience positively while growing within a dynamic team-focused environment.
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