Real Time Analyst

**Job Information**:
Department Name
- Workforce
Job Type
- Full time
Industry
- Administration
Service Now Ticket
- INC
Modality
- Hybrid
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 08/05/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22010
- The objective of this position is to ensure the right number of resources are available to manage incoming and outgoing customer phone volumes. The Real-Time Analyst is responsible for monitoring adherence to published schedules and supporting operational efficiency. This is an entry-level position within the Workforce Management Team.
**Responsibilities and Functions**
- **
Monitor real-time call volume and agent availability** to ensure adherence to schedules, SLAs, and KPIs.
- ** Adjust intraday forecasts**and schedules to optimize resource allocation and operational efficiency.
- ** Analyze r...