nrg Energy
Quality Assurance & Vendor Management Specialist
Job Description
Career Opportunities: Quality Assurance & Vendor Management Specialist (44223)
Requisition ID 44223 - Posted - Finance - Canada - Alberta - Calgary
Job Summary
The Collections Quality Assurance & Vendor Management Analyst is responsible for ensuring the quality, compliance, and effectiveness of collections operations, with a primary focus on quality assurance (QA), assisting in vendor performance oversight, and process optimization. This role supports both internal collection teams and external vendors by monitoring execution, identifying risks or gaps, and driving continuous improvement. The role also provides analytical, operational, and project support as assigned by the Collections Supervisor.
Key Responsibilities
- Monitor collection activities and customer interactions for quality, accuracy, and compliance.
- Conduct regular audits of internal teams and external vendors.
- Ensure adherence to regulato...