Quality Assurance Specialist I - Call Center

Global Payments in Mexico is looking for a Quality Control Specialist to monitor and evaluate call quality for customer service. This role involves scoring calls, providing feedback to representatives, and assisting in client calibration sessions. Ideal candidates should have a High School Diploma or equivalent; 1-2 years of experience is preferred but not required.

The position provides an opportunity to develop skills in quality assurance and customer service, contributing to the overall quality of service at Global Payments.