Affirm
Quality Assurance Specialist at Affirm
Job Description
Shape the future of credit at Affirm as a Quality Assurance Specialist II. Drive improvement initiatives by implementing data-informed quality frameworks and enhance customer experience through strategic partnerships.
Join the Customer Operations team at Affirm in this pivotal role that requires strategic thinking and a passion for quality. As a seasoned professional with expertise in designing scalable QA programs, you will collaborate with Ops Enablement, Product, and Compliance. Your goal will be to proactively identify and mitigate quality gaps that affect customer outcomes.
Key Responsibilities:
• Design and implement QA programs and frameworks
• Build structured feedback loops from audits and data
• Translate QA signals into influential narratives
• Develop dashboards to track quality metrics
• Lead calibration efforts with internal and vendor auditors
Requirements:
• 5+ years in quality assurance or audit roles
• Proven experience in designing QA fr...
Join the Customer Operations team at Affirm in this pivotal role that requires strategic thinking and a passion for quality. As a seasoned professional with expertise in designing scalable QA programs, you will collaborate with Ops Enablement, Product, and Compliance. Your goal will be to proactively identify and mitigate quality gaps that affect customer outcomes.
Key Responsibilities:
• Design and implement QA programs and frameworks
• Build structured feedback loops from audits and data
• Translate QA signals into influential narratives
• Develop dashboards to track quality metrics
• Lead calibration efforts with internal and vendor auditors
Requirements:
• 5+ years in quality assurance or audit roles
• Proven experience in designing QA fr...