Project Manager, Customer Quality improvement specialist - Group Quality Department (GQD)

Description

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures

Rakuten Group defines the ideal state of quality as “a situation where user trust accumulates with each use, and that trust generates subsequent usage within the economic ecosystem.”

Department Overview

The Group Quality Department, reporting directly to the COO who is also the Representative Director, aims to create a state wher...