Link-Worldwide
Production Support (Xico)
Job Description
Job Title : Production Support
Location : Mexico City or Guadalajara (Hybrid) (open to remote) – Work Location: Hybrid remote in Benito Juárez, CDMX
Must Haves
- Excellent English communications
- Coding in Java
- SQL
- Troubleshooting
- Incident management
Responsibilities
- Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams.
- Serve as point of escalation for support issues from Marquee Helpdesk (L1).
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues.
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as nee...