Production Support Engineer

Role Name: Production Support Engineer

Location: Toronto 4 days a week on site

Job Description:

• Monitoring and Alerting:
• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.
• Incident Response:
• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.
• Automation:
• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.
• Performance Optimization:
• Identify and address performance bottlenecks to ensure systems run efficiently and effectively.
• Infrastructure Management:
• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.
• Capacity Planning:
• Plan for future capacity needs...