Production Support Analyst - Capital Markets

Responsibilities

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Collaborate with cross‑functional teams to ensure system stability, performance, and continuous improvement.
• Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
• Manage and troubleshoot Linux, Windows, and SQL database environments.
• Document processes, issues, and user stories using Confluence and Jira.
• Manage incident, problem, and change requests following ITIL principles.
• Quickly learn and become SME for new applications, providing training to users.
• Monitor application performance and build proactive alerts using tools such as ITRS Geneos, AppDynamics, and Dynatrace.
• Support CI/CD pipelines and automation using Github, Nexus, Jenkins, and Ansible.
• Coordinate with stakeholders to ensure project deliverables are met.

Requirements