Jonas Software UK
Product Support Technical Specialist
Job Description
Product Support Technical Specialist – Tier 2
Location: Markham, Ontario
Salary: Expected base salary range $60,000 – $70,000 CAD, depending on experience and qualifications.
Role Type: Backfill Role
Responsibilities
- Own the investigation and resolution of Tier 2 escalated technical issues, including:
- Complex software defects
- Database-related issues
- Networking and server environments
- Permissions, integrations, and installations
- Perform advanced SQL scripting, query development, data validation, and corrections
- Analyze system logs and trace software behavior to determine root cause
- Provide technical escalation support for Tier 1
- Partner closely with Product, Engineering, and Implementation teams to resolve systemic issues
- Document findings, known issues, workarounds, and permanent fixes
- Proactively identify recurring issues and proces...