Semperis
Product Support Engineer
Job Description
Overview As a Product Support Engineer at Semperis, you will be an essential member of our Technical Delivery team. Your role involves solving technical issues, providing stellar customer service on our security and identity products, and shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.
Location Hoboken, NJ (Hybrid role – 2–3 days per week in the office)
Employment Type Full time
Location Type Hybrid
Department Support
Compensation
Estimated annual salary: CA$90,000 – CA$150,000
Performance‑based bonuses, equity awards, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and more)
Duties and Responsibilities
Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
Develop and maintain in‑depth knowledge of one or t...
Location Hoboken, NJ (Hybrid role – 2–3 days per week in the office)
Employment Type Full time
Location Type Hybrid
Department Support
Compensation
Estimated annual salary: CA$90,000 – CA$150,000
Performance‑based bonuses, equity awards, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and more)
Duties and Responsibilities
Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level
Develop and maintain in‑depth knowledge of one or t...