Process Transformation Expert

We are currently requesting resumes for the following position : Process Transformation Expert

Number of Vacancies : 1

Level : MP5

Job ID: 24 – 074

Duration : 7 months

Hours of work: 35

Location : 889 Brock Road, Pickering (100% Remote)

Job Overview

Engage with various service delivery teams in Corporate Services to redesign their service delivery and support them in building their program governance which includes SLAs, OLAs, Process Maps, KPIs, Knowledge Management, etc. Leverage Service Now platform to deliver the service where applicable.

Responsibilities:

1. Evaluate Existing Service Delivery: Conduct a comprehensive assessment of the current service delivery process, including customer touchpoints, operational workflows, an...