Process Subject Matter Expert

Job Overview

Process Subject Matter Expert (SME) to provide functional expertise and process guidance supporting business transformation, operational improvement, and change initiatives. The role acts as a key liaison between business stakeholders and project teams.

Key Responsibilities

• Serve as subject matter expert for assigned business processes and operational workflows.
• Analyze current-state processes and identify opportunities for optimization, standardization, and efficiency improvements.
• Support business transformation and change initiatives by providing process expertise and recommendations.
• Facilitate process discovery, workshops, and stakeholder interviews.
• Document process flows, procedures, work instructions, and operational standards.
• Collaborate with project managers, business analysts, technical teams, and business stakeholders to define requirements and expected outcomes. ...