Priority Banking Service Relationship Manager

Description

• Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Take the extra mile to engage customers and build sustainable relationships and trust with customer.
• Ensure walk-in PB customers are attended in a timely & accurately manner.
• Share information on campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc.
• Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)
• Ensure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML/FATCA & CRS/FEAR, etc) are met.
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