Suttonplace
Pre-Opening, Front Office Manager - Cabot Revelstoke Mountain Lodge
Job Description
Front Office Manager
Location: Cabot Revelstoke Mountain Lodge
Start Date: August 4, 2026
Employment Type: Full Time – Salary
Salary Range: $65,000 - $72,000
Position Summary: The Front Office Manager oversees all front office and concierge operations, ensuring the delivery of exceptional guest service and the seamless execution of arrivals, departures, and guest interactions. This role leads the front office and concierge teams, manages daily operations, and coordinates with internal departments to provide efficient, personalized, and memorable guest experiences.
Key Responsibilities
Guest Experience & Service
- Oversee all guest interactions across Front Desk and Concierge, ensuring a seamless and personalized experience from arrival to departure.
- Resolve escalated guest concerns promptly and professionally, ensuring effective service recovery.
- Ensure VIP arrivals, special requests, an...