Practice Coach I

About the Role

Our FYidoctors - Grande Prairie clinic is seeking a Practice Coach for a full-time role. The Practice Coach will be responsible for coaching staff on processes, programs, and product, as well as for education. The Practice Coach will also become fully cross‑trained so they can assist staff with patient service and sales. The ideal candidate will have previous retail optical experience as a manager and/or customer service specialist. This team member will work a schedule of 40 hours per week. The clinic is open Monday through Saturday; availability to work evenings is required.

What Do You Bring

• College degree or equivalent experience
• Previous experience in customer service and retail preferred
• Two to four years management/supervisory experience
• Demonstrated skills in coaching and advising staff
• A proven track record of delivering the organization’s results through people
• General PC ...