P&P Optica
P&P Optica Operations Support Specialist
Job Description
Join P&P Optica as a System Operations Support Specialist, where you will engage with customers to deliver exceptional support leveraging Linux and networking skills in a hybrid work model. Make an impact in the food industry!
As a member of the Customer Success team at P&P Optica, you will actively contribute your expertise in technical support and system operations. Your role involves serving as a trusted advisor while navigating complex production environments. Based in Waterloo, Ontario, this position emphasizes growth through collaboration and proactive support to increase operational efficiency.
Key Responsibilities:
• Conduct technical onboarding and system integration for clients
• Serve as escalation support for field problems
• Communicate effectively with customers regarding technical issues
• Execute software updates and manage configurations
• Champion proactive monitoring to prevent support issues
Requir...
As a member of the Customer Success team at P&P Optica, you will actively contribute your expertise in technical support and system operations. Your role involves serving as a trusted advisor while navigating complex production environments. Based in Waterloo, Ontario, this position emphasizes growth through collaboration and proactive support to increase operational efficiency.
Key Responsibilities:
• Conduct technical onboarding and system integration for clients
• Serve as escalation support for field problems
• Communicate effectively with customers regarding technical issues
• Execute software updates and manage configurations
• Champion proactive monitoring to prevent support issues
Requir...