Policy & Business Process Specialist

Policy & Business Process Specialist - (9277)

Job Description

This position is responsible for providing full range of activities to advance the organization’s continuous quality improvement. Responsible for supporting the operational effectiveness and efficiency of services including leading design and documentation of guideline and workflow processes; tracking and analyzing trends and making recommendations for operational effectiveness, efficiency and service delivery improvements. This role facilitates structured engagement and operational mapping process and analyzes results to identify opportunities for continuous improvement, including enhancements to service experience and overall performance.

Responsibilities

• Manages and coordinates relevant projects and initiatives including consultation with stakeholders, provides advice to support project goals and objectives
• Identifies and coordinates development and implementatio...