XQA
Player Services Lead at TriPeaks
Job Description
Elevate player experiences as a Player Services Lead with TriPeaks, focusing on VIP management and player retention. This role blends strategy with hands-on engagement, directly shaping how players feel valued.
As Player Services Lead, you’ll own and enhance the VIP program, collaborating closely with Player Services leadership. Engage top players through customized interactions and elevate the Player Services team in Bangalore by empowering them with effective tools. Drive player advocacy across departments, ensuring player insights lead to informed business decisions.
Key Responsibilities:
• Manage VIP portfolio with personalized player engagements
• Oversee VIP event calendar and content creation
• Analyze player data to improve retention strategies
• Mentor Player Services team to enhance service quality
• Deliver weekly Player’s Pulse insights for stakeholders
Requirements:
• 3+ years in Player Experience or VIP Management
• Strong leadership experien...
As Player Services Lead, you’ll own and enhance the VIP program, collaborating closely with Player Services leadership. Engage top players through customized interactions and elevate the Player Services team in Bangalore by empowering them with effective tools. Drive player advocacy across departments, ensuring player insights lead to informed business decisions.
Key Responsibilities:
• Manage VIP portfolio with personalized player engagements
• Oversee VIP event calendar and content creation
• Analyze player data to improve retention strategies
• Mentor Player Services team to enhance service quality
• Deliver weekly Player’s Pulse insights for stakeholders
Requirements:
• 3+ years in Player Experience or VIP Management
• Strong leadership experien...