INSTANDA
Platform Support Analyst at INSTANDA
Job Description
Join INSTANDA as a Platform Support Analyst and enhance client success with your technical skills in a dynamic SaaS environment. Tackle complex issues, run SQL queries, and support enterprise clients in the insurance sector.
As a key member of INSTANDA’s global Platform Support Team, you’ll troubleshoot technical challenges, ensuring effective resolutions and client satisfaction. This role demands the ability to analyze problems, investigate root causes, and foster continuous improvement through clear communication and collaboration with cross-functional teams.
Key Responsibilities:
• Provide 2nd and 3rd line support for clients
• Communicate progress updates clearly to clients
• Investigate and resolve technical issues thoroughly
• Collaborate with Product, Engineering, and DevOps teams
• Document findings and improve internal processes
Requirements:
• 3+ years in SaaS technical support
• Strong problem-solving and analytical skills
• Proficient in SQL...
As a key member of INSTANDA’s global Platform Support Team, you’ll troubleshoot technical challenges, ensuring effective resolutions and client satisfaction. This role demands the ability to analyze problems, investigate root causes, and foster continuous improvement through clear communication and collaboration with cross-functional teams.
Key Responsibilities:
• Provide 2nd and 3rd line support for clients
• Communicate progress updates clearly to clients
• Investigate and resolve technical issues thoroughly
• Collaborate with Product, Engineering, and DevOps teams
• Document findings and improve internal processes
Requirements:
• 3+ years in SaaS technical support
• Strong problem-solving and analytical skills
• Proficient in SQL...