Personal Banking Associate

Location and Work Hours

Work Location: Scarborough, Ontario, Canada. Hours: 37.5 hours per week.

Pay Details

Pay Range: $45,700 - $61,000 CAD.

About the Role

As a Personal Banking Associate, you will build and maintain impactful relationships with customers, guide them to appropriate solutions, and resolve banking queries.

Responsibilities

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution.
• Understand customer needs and guide them to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements...