Avasant
Performance management associate analyst
Job Description
Performance Associate Analyst
Type of position: Full-Time Employment
Work Mode: Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description Produce and distribute monthly evaluations of Service Provider service level performance Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending Archive and maintain historical records for monthly performance governance and reviews Maintain Standards and Templates Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes Initiate service credit process for breached SLRs/SLAs Support development and maintenance of performance dashboards and reports Prepare and deliver analyses and...
Type of position: Full-Time Employment
Work Mode: Hybrid
Job Title: Performance Associate Analyst
Location of the position: Monterrey, Nuevo León, Mexico
Job Description Produce and distribute monthly evaluations of Service Provider service level performance Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending Archive and maintain historical records for monthly performance governance and reviews Maintain Standards and Templates Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes Initiate service credit process for breached SLRs/SLAs Support development and maintenance of performance dashboards and reports Prepare and deliver analyses and...