Performance and Governance Leader

As a Performance and Governance Leader, you will optimize governance practices and drive performance by supporting strategic decision‑making and the achievement of organizational objectives.

Responsibilities

• Lead the budget process and ensure GCX financial oversight, in alignment with business units, the GPMO, SPMO, and Finance.
• Ensure alignment of CX initiatives with business lines by collaborating with governance bodies.
• Manage portfolio prioritization and support portfolio management and benefits realization activities.
• Oversee monitoring and reporting of the project and initiatives portfolio, including validation of strategic business cases.
• Monitor overall portfolio health (progress, risks, issues) and recommend corrective actions as needed.
• Coordinate management forums and orchestrate preparation of deliverables for governance committees.
• Plan and align GCX strategic and operational activiti...