FYidoctors
Patient Services Specialist
Job Description
Location: FYI-Toronto Fairview Mall, 5 Fairview Mall Drive, Suite 110, Toronto, ON M2J2Z1, Canada
Patient Services Specialist
Our FYidoctors Toronto - Fairview Mall Drive clinic is looking for a dedicated individual to join us as a Patient Services Specialist. This full‑time position (30‑40 hours per week) requires hours Monday to Saturday.
What You’ll Do
- Greet and welcome patients to the clinic, manage patient check‑in/check‑out, and engage with patients in person, by phone, and via email.
- Perform pre‑testing to support comprehensive eye care.
- Coordinate appointments, prepare prescription printouts, and manage billing and payments.
- Manage eyewear pick‑ups and perform minor repairs and adjustments on eyewear.
- Deliver exceptional customer service ensuring a positive patient experience.
- Support clinic operations by performing additional duties as required.