Order Services Representative (12-Month Contract)
Job Description
Location: 530 West Broadway, Vancouver BC, Canada
Core hours: Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in‑person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 2-3 days per week.
Role Summary
As the Order Services Representative, you will deliver world‑class customer service, focusing on the management of Spa Partner orders, documents (including receiving and screening of the documents) and new account setup. You will be the primary contact for all Spa Partner returns and shipping inquiries. The role reports to the Order Services Team Lead and ultimately to the Order Services Manager, collaborating with Sales & Business Development, Product Development, Customer Education, Supply Chain, and Finance.
Contract Details
- This position is a 12‑month contract