Oracle Ebs Application Lead Support Analyst/ (Xico)

We are seeking an experienced Oracle EBS Application Support Lead to own the day-to-day delivery of L1 and L2 support operations. In this role, you will serve as the primary point of contact for the client, lead and mentor a support analyst team, own service delivery KPIs, and act as the functional escalation bridge to the L3 engineering team.

Responsibilities

• Team Leadership & Mentoring
  • Manage and mentor L1/L2 Support Analysts — setting priorities, reviewing work quality, and supporting professional development
  • Conduct regular team check-ins and provide coaching on issue resolution approaches and documentation standards
  • Onboard new analysts to the client environment, ITSM tooling, and support processes
• Client & Stakeholder Communication
  • Serve as the primary day-to-day contact for the client, delivering status updates, issue summaries, and escalation communications
  • Facilitate regula...