Ops Analyst

Responsibilities

• Analyze data related to product usage to bring new insights to the client in order to improve their operational goals
• Deliver training to clients on our functionalities and explain how to configure our software
• Resolve doubts on product usage / configuration / etc
• Carry out weekly follow-up calls with our clients
• Escalate product or customer issues that need to be addressed by customer success managers
• Create documentation, presentations, user manual and other resources to help clients use the product effectively
• Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings
• Guide the client in incident escalations with the support team

Qualifications

• Recent graduate or professional with up to 6 months of work experience, strong interest in data analysis, motivated to de...