Operations Support Specialist

The Support Operations Specialist – Operations Support is responsible for assigned operations support activities. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders.

The Support Operations Specialist is expected to perform all assigned activities, which are accomplished per SOP and expectations.

Global

• Minimum required: High School Degree
• Preferred: College Degree

• Reports to: Manager of Support Operations

• Perform all account maintenance functions accurately and double-check completed work for accuracy.
• Handle all manual tasks related to Operations on their respective tools and deliver according to set timelines /KPIs.
• Generate and deliver client reports based on defined...