Operations Support (Dispatch)

The role of the Operations Support is to provide dispatch support to our transportation planning team. The successful candidate will be trained on all positions within the Dispatch team. Shift: Monday - Friday, 8 - 5, Permanent position.

Responsibilities

Driver Support

• Ensure phones and satellite messages are answered promptly
• Ensure load specific and operations related documents, gate passes, time cards, and customs paperwork are administered in a timely and effective manner
• Responding to various types of operational issues including but not limited to: equipment breakdowns, driver reassignments, custom or border delays, load delays or cancellations, overweight loads, etc.

Troubleshooting

• Establish plans for loads that will not meet service commitments. This includes communication information to customer and customer service.
• Ensuring correct equipment is assigned to customers and tra...